No surprise bills.No bot traps.No missed chats.
Live chat and customer messaging where the AI shows its source, a person is one tap away, and the bill stops at your cap.
No card required. Full export on every plan, including Free.
The Gripz inbox: a refund conversation the AI answered from a help article, then handed to Jonas with a three-line summary.
The AI shows its source, or it gets a person.
Every answer carries the article it came from. With no source, the assistant hands over to a person and briefs your teammate in three lines.
A bill that stops where you told it to.
You pay only for AI resolutions that were confirmed or verified, and never past the cap you set. Every charge opens to the conversation behind it.
You will never be billed above your cap.
If timing pushes a charge past it, we waive the difference and print "waived: above your cap" on the invoice.
Dispute a chargeA new chat keeps ringing until someone picks it up.
The assignee first, the whole team at two minutes, a backup at five. One acknowledgement stops the chain for everyone, and every step leaves a receipt.
- 10:31:05
Chat arrives
Daniel Osei, "Stripe won't connect". Assigned to Jonas. - Step 1 · 0:00
Jonas, the assignee
Push, desktop and in-app. Delivered to Jonas's iPhone at 10:31:07. Not acknowledged. - Step 2 · 2:00
Everyone in Support
Team notified by push and email at 10:33:05.Acknowledged by Priya Raman on desktop · 10:33:31 - Step 3 · 5:00
Maya Okafor, backup
Push and SMS. Not needed: the chain stopped at Priya's acknowledgement.
We say "we keep escalating until someone acknowledges", never "guaranteed delivery". Nobody can promise what a phone does in a tunnel.
Leave whenever you like.
Full export on every plan, Free included, and it still works after you cancel.
Export everything
Open formats, every message body, on every plan.
Import from Intercom or Crisp
Dry run first, sync while you test, cut over when you say.
Everything included. Nothing to add on.
A plan is a platform fee plus a flat seat price. Here is what that covers, and how it is sold elsewhere.
| WHAT YOU GET | HOW IT IS SOLD ELSEWHERE | IN GRIPZ |
|---|---|---|
| AI copilot for agents | Intercom: an add-on, $29 to $35 per agent. | Included on every paid plan |
| Quality scoring and topics | Intercom: in the Pro add-on, from $99. | Included on every paid plan |
| SSO and audit log | Intercom: SSO, SCIM and custom roles in Expert only. Crisp: no audit log. | On Growth, not the top tier |
| Full conversation export | Crisp: no native conversation export. Intercom: no "export all", and the CSV leaves out message bodies. | Every plan, including Free |
| Room to add people | Crisp: the price steps from $45 to $95 to $295 at plan limits. | One flat seat price per plan, no cliffs |
Only four things can raise a bill beyond platform and seats: AI resolutions past your allowance, voice minutes, channel fees passed through, and bulk email. Each has a cap.
Competitor prices come from each vendor's public pricing. The verified date and source links go here before publish.See the full comparison