Intercom counts a customer who stays silent for 24 hours as resolved, charges $0.99 for it, and has no hard cap. Gripz charges only for resolutions the customer confirmed or that passed an independent check, and stops at the cap your Owner set.
Last verified: 2 October 2026 · Sources
Every fact about Intercom on this page comes from its public pricing and help pages, listed at the foot of the table. If something is out of date, tell us and we correct it.
Fin's procedures, simulations and voice go deep. Tickets, SLAs and workforce management are mature. The report builder, the breadth of outbound and in-app messages, and a long list of compliance certifications are real advantages. If those decide your purchase today, Intercom is a sound choice.
How an AI charge is earned and capped. What the plan already includes. AI testing and publish gates on every plan. A person who can always be reached. Leaving with all of your data. Each of these is a row in the table below.
| Gripz | Intercom | |
|---|---|---|
| What an AI charge is based on | A resolution the customer confirmed, or one that passed an independent check and stayed quiet for 7 days. | $0.99 per outcome. A customer who goes silent for 24 hours counts as assumed resolved. |
| Spend cap | A hard cap set by your Owner on every meter. You are never billed above it. | No hard cap. |
| Copilot for agents | Included for every seat. | 10 conversations per seat free, then $29 to $35 per agent. |
| Quality scoring and topics | Included, on every conversation. | CX score, topics and scorecards are in the Pro add-on, from $99. |
| AI testing before publish | Test sets, traces and publish gates on every plan. | Simulations and diagnostics are paid or top tier. |
| Reaching a person | "Talk to a person" is always present. It cannot be hidden or removed. | The path to a person is configurable and can be removed. |
| Export | Everything, on every plan, message bodies included. | No "export all". The CSV export omits message bodies. |
| SSO and admin controls | SSO and audit log on Growth. SCIM on Scale. | SSO, SCIM, custom roles and multi-brand are on Expert only, at $132 to $139 per seat. |
Last verified: 2 October 2026 · Sources
[1] Intercom pricing page (link) [2] Fin outcomes help article (link) [3] Pro add-on help article (link) [4] Copilot usage help article (link) [5] Export community thread (link)
A 10-agent team with 3,000 conversations a month, of which the AI resolves 1,000. Illustrative only, not a quote.
Both tools resolve the same 1,000 conversations. Intercom also bills resolutions it assumes after 24 hours of silence, so its billed count can be higher than a verified count.
Intercom on Advanced, Copilot at its lower price, Pro at its starting price. Per-conversation tiers and channel fees are left out on both sides. Intercom figures from the sources above, verified 2 October 2026.
The Intercom importer is free. It rehearses first, keeps both tools in step while you test, and leaves Intercom untouched so you can go back.
100 records of each type land in a private preview. You get counts, a time estimate and warnings before anything is committed.
Conversations with notes and attachments, contacts, companies, tickets, tags, articles, macros and teammates as pending invites.
New and changed conversations, contacts and tickets copy across every 15 minutes, so your team can test on live data.
Swap the snippet, forward email, point the help center domain, run the final delta, stop the sync.
Nothing in Intercom is changed or deleted. If cutover goes wrong, put the old snippet back and the import waits for you.
No card required. 14 days of Growth, then Free.
