Everything you put in, you can take out.
One export holds the whole workspace, message bodies included. It is on every plan, Free included, and costs nothing. It keeps working during a suspension, after you cancel, and for 90 days after a workspace is closed.
Export everything
Tidewater · open formats · available on Free- conversations.jsonlEvery conversation, every message body
- contacts.csvEvery contact and company
- help-center/*.mdEvery article, with its images
- ai-agent/*.jsonVersions, procedures and answer traces
- attachments/Original files, original names
What leaves with you.
The short answer is all of it. The longer answer is on the right, and each item has a schema in the format spec.
- Conversations, with message bodies
- Internal notes and system events
- Attachments, as files
- Contacts and companies
- Tickets, with types and fields
- Tags and attributes
- Help articles, with translations and images
- Macros and workflows
- AI agent configuration
- Reports
- Workspace settings
- Teammates and roles
Open formats
JSON Lines for records, CSV for tables, Markdown for articles, in one package. No proprietary container and no tool of ours needed to read it.
How fast
You start an export in one click and get an email when the package is ready.
Export time target goes here once measured.
A published spec
The export format is documented and versioned in the developer portal, so the tool you move to can read it without asking us.
Export format spec →The door opens inwards too.
Free importers bring your history from Intercom, Zendesk and Crisp. Each one runs a dry run that writes nothing, then a delta sync every 15 minutes while you test, then cuts over when you say. Your old inbox stays live until then.