Answer from anywhere
The Gripz apps for iPhone and Android carry your whole inbox, and they are where the notification chain reaches you first. Sign in with the account you already have.
iOS 16 or later · Android 9 or later · Free with every plan
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On a computer? Scan with your phone's camera to open the right store.
We keep escalating until someone acknowledges.
Phones lose push tokens, browsers block notifications and people step away. So a new chat does not rely on one notification: it moves to the next person and channel until a person on your team says "I've got it".
How the chain works →- 0:00Notify the assignee at oncePush, desktop and in-app, all together.
- 2:00Still unacknowledged: notify the teamEveryone in Support, and an email goes out.
- 5:00Still unacknowledged: reach the backupMaya Okafor, by push and SMS.
- One person acknowledges, the chain stopsFor everyone, on every device. Each step is recorded with a receipt.
A sample chain. Admins choose the steps, timers and backup for each team.
Working in the browser? Turn on notifications.
The web app can notify you even when its tab is in the background. Works in current Chrome, Edge, Firefox and Safari.
- 1Open your notification settingsIn Gripz, go to Settings, then Personal, then Notifications.
- 2Choose Allow when askedSelect "Turn on browser notifications". Your browser asks once; choose Allow.
- 3Run the device test"Send a test" checks each device you use and shows a receipt when it arrives.