Accessibility statement
Your customers reach you through our widget, and your team works in our apps all day. Both have to work with a keyboard, a screen reader and zoom. Here is what we aim for, what we cover, and where we still fall short.
Last reviewed2 October 2026
Conformance reports (ACRs) per surface are being prepared. Ask for a draft and a person sends it.
Our target
WCAG 2.2 AA
We design and test every surface against WCAG 2.2 level AA, which also covers EN 301 549 for the European Accessibility Act and Section 508 in the United States. Today every surface partially conforms: the gaps we know about are listed below, with what to do in the meantime.
We test with a keyboard only, with VoiceOver and NVDA, at 200% zoom and 400% reflow, and with reduced motion on.
What this covers
Every surface we build. Your own website around the widget is yours to make accessible; we help with contrast checks on your widget colours.
Visitor widget
Chat, help search, the AI disclosure and "Talk to a person". 44px touch targets, focus stays in the panel while it is open.
Partially conformsAgent web app
Inbox, AI agent studio, reports and settings. Every action has a keyboard shortcut and a visible focus ring.
Partially conformsiOS and Android apps
Native apps that follow the system text size, VoiceOver and TalkBack.
Partially conformsHelp centers
The help centers we host for you, and our own. Article editors warn about missing alt text and skipped heading levels.
Partially conforms
Known limitations
What does not work well yet, and how to get the job done until it does.
Reordering inbox views needs a mouse
Agent web app · WCAG 2.5.7Until then: open the view's menu and use Move up or Move down. A fix is planned.
Some chart tooltips only open on hover
Reports · WCAG 1.4.13Until then: every chart has a "Show as table" switch with the same numbers.
No live captions on voice and video calls
Visitor widget · WCAG 1.2.4Until then: chat stays open during a call, and the transcript is added to the conversation afterwards.
Images your team uploads can miss alt text
Help centers · WCAG 1.1.1The editor asks for it, but cannot force it. The article health report lists every image without one.
Tell us what's in the way
A person reads every message and replies. We can send this page or any document in another format.
Choose "Talk to a person" at any time. If our response does not help, you can contact your national enforcement body.